Refund policy

For ordinary eligible items, you may request a return within 30 days of delivery. The item must be unused and unworn, and the complete item and all included components must be returned.

Pierced earrings are final sale for hygiene reasons. This does not apply if the earrings arrive damaged, we send the wrong item, or the item does not match its description.

To request a return from Monihora, email hello@monihora.com or use our Contact page and include your order number, the item and the reason for the request. Please contact us before sending anything back so we can provide the correct return instructions.

For a change-of-mind return, you are responsible for return shipping. When the return is due to our error, we cover return shipping. We do not charge a restocking fee.

If an item arrives damaged, is incorrect or does not match its description, contact us with your order number and a description of the issue. Photos can help if available. We will explain the return or refund steps for your case.

This policy does not limit rights or remedies that apply under consumer law.